Terms of use

Pilot version, under legal review. Effective from 10 November 2026.

The service

ParkHugs is run by the ParkHugs team during a free pilot ("we"). The full company details (legal name, registered address and tax number) will be published here before the official launch; until then, contact us by email at support@parkhugs.gr. It helps drivers share street parking spots and arrange exchanges, and it gives directions by car, on foot and by public transport. By creating an account or using the app you accept these terms and our privacy policy.

The pilot is free

During the pilot nothing in the app charges you, and we take no payment. If paid features are ever introduced, we will update these terms first and tell you in the app before anything applies, and nothing will be charged without your clear agreement.

Your account

  • You must hold a valid driving licence to take part in exchanges. You must be at least 18 years old.
  • Keep your sign-in details to yourself and give true details about yourself and your vehicle. The plate you add must be the plate of a vehicle you may drive.
  • One person, one account.
  • You are responsible for what happens under your account.

Street parking

  • Spots on the street are public. ParkHugs does not own, rent, reserve or guarantee any spot, and nobody can sell one. Do not ask for or offer money for a spot.
  • An exchange is an arrangement between two drivers to hand over a spot at an agreed time. It does not give you any right to the spot.
  • You remain responsible for obeying traffic and parking rules, for any fine or damage, and for checking that a spot is legal, free and safe.
  • Availability, routes, timetables and estimates may be wrong or out of date. Check the road signs and the road in front of you.
  • Do not use the phone by hand while driving.

How an exchange works

  • A driver who is about to leave a spot shares it with the time they will leave. Another driver reserves it. You can have at most two reservations at the same time.
  • The two of you agree a time. You can ask to change it (the other driver must accept, the new time must differ by at least 5 minutes, and each of you can ask up to 3 times per exchange).
  • About 30 minutes before the agreed time the exchange goes live. You then share your location with each other and can chat. The exact position and the plate are shown step by step, as the privacy policy explains.
  • The app records that a driver is at the spot when their phone is within about 40 metres of it (80 metres if the phone reports a weak GPS signal). It does not use a code.
  • If the other driver has not come 10 minutes after the agreed time, a driver who is at the spot can report a no-show.
  • Either driver can report a problem during the exchange. Staff review the report, normally within 48 hours, and can add or remove a strike. Disputes are decided by people. An assistant may suggest an outcome to staff but never decides.
  • You can rate the other driver and thank them afterwards.

Cancelling and strikes

  • Cancelling before the exchange goes live is free. This is limited to 3 free cancellations in 24 hours for a driver who reserved. Further cancellations in that period get a strike.
  • Cancelling once the exchange is live gets a strike. A driver who reserved can also cancel for free after the other driver has declined their request to change the time.
  • A driver who does not show up and is reported gets a no-show strike. A decided dispute can also lead to a strike.
  • A strike lasts 60 days. At three strikes counting at the same time you cannot take part in exchanges for 7 days.
  • You can contest a no-show or dispute strike once, within 7 days. Staff decide. A no-show strike counts towards a block only after the 7 days have passed without a contest, or if staff uphold it. Other strikes count at once.
  • If your account is deleted while a block or strikes are in force, they come back if the same email address registers again during that time.

Fair use

  • Do not share spots that do not exist, or abandon an exchange without a good reason.
  • Respect other drivers in chat and on the street. Harassment, threats and discrimination are not allowed.
  • Do not put false reports, notes or ratings into the app.
  • Do not misuse the app, try to break it, create several accounts to avoid a strike or block, or collect other people's data from it.
  • Do not share a plate or position you learn through the app outside the exchange.

Ending your account

  • You can delete your account from Profile at any time, except during an active exchange.
  • We may suspend or close an account that breaks these terms or the law, or that is blocked. Where the situation allows, we will say why.
  • Rules about what happens to your data are in the privacy policy.

Liability

  • We provide the service as it is, during a pilot, and we do not promise that it will always work or be free from errors.
  • Exchanges, parking and driving happen in the real world. We are not responsible for what other drivers do or fail to do, for a spot not being free, for fines, towing, damage, injury or loss on the street, or for delays caused by the app, your phone or the network, as far as the law allows.
  • Nothing in these terms limits liability that cannot be limited by law, such as liability for intent or gross negligence, for injury, or your rights as a consumer.

Changes and contact

If these terms change in a way that matters, we will tell you in the app before the change applies. If you do not agree, you can stop using the app and delete your account.

Law and courts

Greek law applies. Disputes go to the courts of Thessaloniki, Greece, without removing any mandatory consumer rights you have to bring a case where you live. Questions go to support@parkhugs.gr.